Customer Success Analyst

The Customer Success Analyst will be responsible for supporting customers throughout the lifecycle on TrenData Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong written and verbal communication skills and is obsessed with helping customers be successful in a fast-paced environment.

Primary Duties

  • Primary point of contact for active trials and post-sales activities including, but not limited to customer onboarding, consultative guidance, technical support, and assigned account management activities
  • Serve as a trusted advisor and escalation point of contact delivering best practices, guidance, and an empathetic ear
  • Prioritize and drive timely resolution of customer inquiries
  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
  • Propose new ideas to continuously evolve the customer experience
  • Work on special projects to deliver value to our customers

Optimal Experience

  • Have 1-3 years of experience in a customer facing support role, ideally with SAAS technology
  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Experience in creating a new project or process from scratch whether in school or work
  • Ability to multi-task and perform under pressure
  • Passionate about technology
  • Demonstrated technical problem-solving abilities

About TrenData

Based in Plano, TX TrenData is a cloud based platform company providing organizations the ability to generate predictive analytics by unifying and trending metrics from multiple HR software applications.

Job Type: Full-time

Required experience – Account Management: 1 year

Please send resume and cover letter to info@trendata.com